Shipping policy
Shipping Policy
Thank you for shopping with Gooey Duck Candle Co. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
Order Processing Time
Orders are typically processed within 2 to 5 business days after payment is received.
Business days are Monday through Friday, excluding weekends and holidays.
During product launches, holidays, sales, severe weather, or periods of high order volume, processing times may be longer. If there is a significant delay with your order, we will do our best to contact you using the email address provided at checkout.
Shipping Rates
Shipping rates are calculated and displayed at checkout before you complete your order.
Shipping costs may vary depending on the items ordered, package weight, shipping destination, and available carrier rates.
We may offer free shipping promotions from time to time. Any free shipping offer will be subject to the terms shown at the time of purchase.
Where We Ship
We currently ship within the United States.
If shipping options are unavailable for your address at checkout, we are not currently able to ship to that location.
Shipping Carriers
Orders may ship through USPS, UPS, FedEx, or another available carrier depending on your location, package size, package weight, and shipping method selected at checkout.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery Estimates
Delivery times shown at checkout are estimates only and are not guaranteed.
Once a package has been accepted by the shipping carrier, delivery timing is controlled by the carrier. Gooey Duck Candle Co. is not responsible for carrier delays caused by weather, holidays, staffing issues, service disruptions, incorrect addresses, or other events outside our control.
Incorrect Shipping Addresses
Please review your shipping address carefully before placing your order.
Gooey Duck Candle Co. is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, contact us immediately at support@gooeyduckcandles.com. We can only update the address if the order has not yet been processed or shipped.
If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping charges may apply.
Lost, Stolen, or Missing Packages
Once a package is marked as delivered by the carrier, Gooey Duck Candle Co. is not responsible for lost or stolen packages.
If your tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your mailroom, front desk, building office, or local carrier office.
You may also need to file a claim directly with the shipping carrier.
If your package appears to be lost in transit and has not been marked delivered, contact us at support@gooeyduckcandles.com and we will help review the situation.
Damaged Items
Please inspect your order when it arrives.
If your order arrives damaged, contact us within 5 days of delivery at support@gooeyduckcandles.com.
Include your order number and clear photos of the damaged item, packaging materials, and shipping box. This helps us review the issue and, when needed, file a claim with the carrier.
If your item was damaged in transit, we may offer a replacement, refund, or store credit depending on the situation and product availability.
Warm Weather Shipping
Some products, especially candles, may be sensitive to heat during transit.
During warmer months or extreme weather, packages may be affected by carrier conditions, delivery vehicles, mailboxes, porches, or outdoor drop-off areas.
We recommend tracking your package and bringing it indoors as soon as possible after delivery.
If a candle arrives softened from heat, place it upright in a cool, room-temperature area and allow it to fully reset before use. Do not place candles in a refrigerator or freezer, as sudden temperature changes may affect the wax or vessel.
Split Shipments
Some orders may ship in multiple packages, especially if the order includes different product types such as candles and apparel.
If your order ships separately, you may receive more than one tracking number.
Local Pickup or Delivery
Local pickup or local delivery is only available if shown as an option at checkout.
If local pickup or delivery is not shown at checkout, then it is not currently available for your order.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@gooeyduckcandles.com.
We can only make changes or cancel an order before it has been processed or shipped.
Once an order has shipped, it cannot be changed or canceled and will need to follow our Return & Refund Policy if eligible.
International Shipping
We do not currently offer international shipping unless an international shipping option is available at checkout.
Customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges that may apply to international orders if international shipping becomes available.
Returns
Shipping charges are non-refundable unless the return is due to our error, a defective item, or damage during transit.
For more information, please review our Return & Refund Policy.
Contact Us
For shipping questions, contact us at:
Gooey Duck Candle Co.
support@gooeyduckcandles.com
Last updated: May 2, 2026