Refund policy
Return & Refund Policy
At Gooey Duck Candle Co., we want you to be happy with what you ordered. If something arrives damaged, incorrect, or not quite right, contact us and we’ll help make it right.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be unused, unopened or unworn, and in the same condition that you received it. Items must also be returned in their original packaging when possible.
Candles must be unburned and unused. Apparel must be unworn, unwashed, and free of stains, odors, pet hair, or damage.
To start a return, contact us at support@gooeyduckcandles.com with your order number and the reason for your return. Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable. If your return is approved, the refund will be issued for the eligible item cost only, unless the return is due to our error.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 5 days of delivery at support@gooeyduckcandles.com.
Include your order number and clear photos of the item, packaging, and shipping box so we can review the issue.
If the item was damaged in transit or we sent the wrong item, we will work with you on a replacement, refund, or store credit depending on the situation and product availability.
Non-Returnable Items
The following items are not eligible for return:
- Burned or used candles
- Worn or washed apparel
- Gift cards
- Final sale or clearance items
- Custom or personalized items
- Items damaged after delivery due to use, handling, storage, or misuse
Exchanges & Returns
Because our apparel is printed on demand, we cannot accept exchanges or returns for apparel items, including size changes.
Please review size charts carefully before ordering. If your apparel arrives damaged, defective, or incorrect, contact us at support@gooeyduckcandles.com within 14 days of delivery with your order number and photos so we can help make it right.
For eligible non-apparel items, exchanges may be offered when inventory is available. If the item you want is unavailable, we may offer a refund or store credit instead.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, contact us at support@gooeyduckcandles.com.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@gooeyduckcandles.com.
We can only cancel an order before it has been processed or shipped. Once an order has shipped, it must go through the standard return process.
Questions
For return or refund questions, contact us at:
Gooey Duck Candle Co.
support@gooeyduckcandles.com